Privacy Policy


Last Updated: 28 February 2025


1. Introduction


Welcome to bespoke Horizons – an inclusive Care Options and Bespoke Support and Care initiative. We are committed to protecting your personal information and ensuring that your privacy is respected. This Privacy Policy explains how we collect, use, store, and share your personal data when you visit our website, use our services, or otherwise interact with us.


This Policy is designed to comply with the applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.


2. Who We Are


Data Controller:

Bespoke Horizons


Email: manager@bespokehorizons.org


If you have any questions or concerns about our privacy practices, please contact us using the details above.


3. Information We Collect


We may collect and process the following types of personal data:


  • Information You Provide to Us:


    • Contact details (name, email address, phone number) when you fill out contact forms or register for updates.

    • Any other information you choose to provide (e.g., during consultations or service inquiries).


  • Automatically Collected Data:


    • Technical data such as your IP address, browser type, device information, and browsing behavior collected through cookies and similar technologies.

    • Usage data including pages visited, time spent on the site, and referral sources.


4. How We Use Your Information


We use your data for the following purposes:


  • To provide you with information about our services and respond to your inquiries.

  • To manage and improve our website, tailor our services, and enhance your user experience.

  • To send you newsletters, updates, and marketing communications (you may opt-out at any time).

  • To comply with legal obligations and protect our rights and interests.


5. Legal Basis for Processing


We process your personal data only when we have a lawful basis to do so. These may include:

  • Consent: When you have given explicit consent (e.g., signing up for our newsletter or submitting an inquiry).

  • Contract: To fulfill our contractual obligations to you.

  • Legal Obligation: When required to comply with a legal duty.

  • Legitimate Interests: When processing is necessary for our legitimate interests provided these interests are not overridden by your rights and freedoms.


6. Sharing Your Information


We do not sell your personal data. We may share your information with trusted third parties, including:

  • Service providers who assist us with website hosting, email communications, and analytics.

  • Regulatory authorities or law enforcement agencies, if required by law.

  • Any other party where necessary to protect our rights or comply with legal obligations.


Any third-party processors we use are contractually bound to protect your data and process it only in accordance with our instructions and this Privacy Policy.


7. Data Security


We implement appropriate technical and organizational measures to ensure your personal data is protected against unauthorized access, loss, or alteration. These measures include secure servers, encrypted data transmission, and regular security reviews. While we take every precaution, no system can be completely secure; if you suspect any misuse of your data, please contact us immediately.


8. Data Retention


We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Once your data is no longer needed, we will securely delete or anonymize it.


9. Your Rights


Under the UK GDPR, you have several rights regarding your personal data, including:

  • Right of Access: Request a copy of the data we hold about you.

  • Right to Rectification: Ask for corrections if your data is inaccurate or incomplete.

  • Right to Erasure: Request deletion of your data, where applicable.

  • Right to Restrict Processing: Ask us to limit the processing of your data.

  • Right to Data Portability: Request your data in a structured, commonly used, and machine-readable format.

  • Right to Object: Object to certain processing activities, including direct marketing.


To exercise any of these rights, please contact us using the details provided above. You also have the right to lodge a complaint with the relevant supervisory authority if you believe your data is being misused.


10. Cookies


Our website uses cookies and similar technologies to improve user experience and analyze site usage. By continuing to use our website, you consent to our use of cookies. For more detailed information and to change your cookie preferences, please refer to our [Cookie Policy] (link to your Cookie Policy or include details here).


11. Changes to This Privacy Policy


We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review our Privacy Policy periodically to stay informed about how we protect your information.


12. Contact Us


If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: manager@bespokehorizons.org